FAQs
Do you offer Fast Shipping?
- We UPS, DHL Express, FedEx offer express shipping at the moment.
- We offer safe shopping and accept payment via American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa. So you can choose the most suitable one for you.
- All products are set in GBP, our system will automatically exchange your currency to make it easy for you when placing order.
- Our products are set in GBP. Fortunately, our system will automatically convert it for you, don't worry!
- Yes, it's 100% Secure.
What are your business ours?
- Transit time is (4-7) Working Days (Monday to Friday)
- Handling time is (1-2) Working Days (Monday to Friday)
- Order cut-off time will be 5 Pm (GMT) Greenwich Mean Time (London)
What if I'm not home?
- If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
Can I exchange an item?
- We do accept exchanges and they follow the same conditions as returns
- In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
My tracking number isn't working?
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us for supporting.
I just made an order but I changed my mind. Can I cancel my order?
Please order carefully. You must contact us within 24 hours of placing your order. We will do our best to help you out and cancel your order if possible. Please contact our customer support at support@quorrazen.com
STILL NEED HELP?
Can not find the answer you need? Contact us: support@quorrazen.com