We offer a 100-day money-back guarantee. If you’re not completely happy, return it for a full refund — no questions asked.
How do I track my order?
Once shipped, you’ll receive an email with your tracking link so you can follow your delivery easily.
Can I cancel or modify my order?
If your order hasn’t been shipped yet, email us at support@quorrazen.com — we’ll take care of it right away.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
Does grounding really work — or is it just a trend?
Grounding isn’t a wellness trend — it’s biology. The Earth carries a subtle electrical charge that helps balance the body’s own systems. When your skin connects to a grounded surface, that energy helps neutralize excess free radicals — reducing stress, inflammation, and tension. It’s science, not hype.
What’s the difference between the QuorraZen™ Sheet and the Mat?
Both do the same thing — reconnect your body to the Earth’s natural energy. The Grounding Sheet is designed for sleeping — full-body contact through the night. The Grounding Mat is ideal for daytime use — under your feet while you work, meditate, or relax. Most customers use both to stay grounded 24/7.
Is it safe to plug in?
Yes. You’re not drawing electricity — you’re simply connecting to the ground port of your outlet. Each product includes a built-in safety resistor and a continuity tester to ensure everything is perfectly safe and properly grounded.
How soon will I feel something?
Everyone’s body reacts differently. Some people notice better sleep or less tension in a few days. For others, it’s more gradual — like recharging a drained battery. The key is consistency. The longer you stay grounded, the stronger the benefits.
What if I don’t notice a difference?
Even if you don’t feel it right away, grounding still works on a cellular level — reducing electrical buildup and helping your body return to its natural balance. Give it a few weeks of consistent use, and you’ll notice the difference in your energy, mood, and sleep.
3. Payment Questions
What payment methods do you accept?
We accept all major cards — Visa, MasterCard, American Express — plus PayPal, Apple Pay, and Google Pay for fast, secure checkout.
Do you offer installment payment options?
We currently don’t offer installment or pay-later options. All payments are made in full at checkout.
Is my payment information secure?
Absolutely. All transactions are protected by bank-grade encryption and processed through trusted gateways. Your data stays private and secure — always.
4. Shipping Questions
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 5–10 days, depending on your region and local courier speed.
How much does shipping cost?
Shipping is completely free on all orders — no hidden fees.
Do you offer free shipping?
Yes, every QuorraZen™ order includes free tracked shipping worldwide.
Do you ship to P.O. boxes?
Yes, we can ship to P.O. boxes. Please double-check your address to avoid any delivery delays.
5. Contact Questions
How can I contact customer service?
You can contact us anytime at [support@quorrazen.com] — our team is available 24 hours a day to assist you.or by whatsapp our toll-free number at [+447446127611].
What are your business hours?
We’re available 24/7, so you can reach out whenever you need help.
How can I provide feedback?
We’d love to hear from you. Send your feedback to [support@quorrazen.com] or use the Contact Us form on our website.
Do you have a physical address?
QuorraZen™ operates fully online to serve customers worldwide with fast, reliable support and delivery.
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